This month for my 20% project, my goal was to be able to contact the right part of Amazon so that I could then go through the process of convincing them that their customer protection is flawed.  I have made this goal and my goal for November is now to be able to find a way to finish the service and critique it, as they told me I should, and hopefully be able to help make changes to make it easier for shoppers on their site to be safe in their transactions.